We assist small businesses to define and refine their processes, plan and build their web presence using current and emerging technologies.
We provide ongoing support and advice to assist businesses to
maintain and grow a crucial path to market and focus on growing your business
🌟 Are your customers feeling left in the dark after making a purchase?
In this episode, I share how effective email communication can help manage customer expectations and enhance their experience. Learn how to send timely order confirmations, provide shipping updates, and communicate changes clearly to keep your customers informed and satisfied. Discover the importance of setting realistic timelines and proactively addressing common concerns before they escalate.
Follow up with a satisfaction survey or thank-you email to show that you truly care about their experience. These tips will help you build trust, reduce anxiety, and improve customer loyalty! 🌟
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Apple Podcasts: https://podcasts.apple.com/us/podcast/ask-charly-leetham-online-business-manager/id1659738721
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https://rumble.com/v5qm8c2-how-to-use-email-to-manage-customer-expectations-2024315.html
Life is busy and there's just so many things to remember. What tools do you use to help you keep on top of ALL the things?
It's easy to react or respond quickly to messages and the like. It's better to do that mindfully. That's why I try to Practice The Pause.
Scam emails are getting sneakier — especially ones that pretend to be from Microsoft 365. In this episode, Charly breaks down a real phishing attempt forwarded by a client and explains why this time of year is peak season for attacks.
📌 You’ll learn:
✅ What red flags to spot in “Microsoft” scam emails
✅ Why end-of-year fatigue makes people easier targets
✅ The role of compromised WordPress sites in phishing
✅ What NOT to click and why even legit-looking messages can be fake
✅ How to build a safe process for checking suspicious emails
🛡️ If in doubt, always ask your tech team or support pro before clicking anything.
📢Join the discussion in my community: https://askcharlyleetham.locals.com
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Charly nearly fell for a scam email that looked like it came from Cloudflare — until he took a breath and had a proper look. In this episode, he walks through how he spotted it and what to do if you receive one just like it.
📌 You’ll learn:
✅ The telltale signs of a phishing email (even the sneaky ones)
✅ Why acting too quickly is a trap scammers count on
✅ What you should never click on without checking
✅ How to report scams and protect others
✅ Why even secure businesses can get hijacked
🔗 Check your domain’s safety with Charly’s recommended tool:
https://askcharlyleetham.com/likes/scamcheck
(Charly receives a commission for purchases made from this link)
📢Join the discussion in my community: https://askcharlyleetham.locals.com
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Think uploading big, beautiful photos helps your website? It might be slowing it down and killing your SEO.
In this episode, Charly dives deep into how compressing and resizing your images can drastically improve your page load speed, boost search rankings, and lower bandwidth use — all without sacrificing quality.
📌 You’ll discover:
✅ The difference between lossy and lossless compression
✅ Why image size impacts SEO, bandwidth, and mobile user experience
✅ Which formats to use: JPEG, PNG, WebP, or AVIF?
🛡️ Real tools to optimize:
- TinyPNG, ImageOptim, Smush for WordPress
- Lazy loading, responsive image sizes, and CDNs
🔗 Learn how Google’s Core Web Vitals factor in image size
Set it up once and let image optimization silently boost your site’s performance — every single day.
📢Join the discussion in my community: https://askcharlyleetham.locals.com
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