AI agents are being marketed to small businesses as the ultimate productivity hack - but what happens when they go rogue? When a Meta AI safety director gave an AI agent access to her email with clear instructions not to take action, it ignored her and bulk deleted hundreds of messages. She could not even stop it from her phone.
In this episode, Charly covers:
✅ The difference between AI chatbots and AI agents - and why it matters for your business
✅ How context window limitations can cause AI tools to forget your safety instructions entirely
✅ The principle of least privilege and why broad permissions are a recipe for disaster
✅ Practical steps to protect your business before connecting any AI tool to your systems
Treat AI tools like a brand new employee on their first day - supervise, check the work, and limit access until trust is earned. The boring fundamentals still win.
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Life is busy and there's just so many things to remember. What tools do you use to help you keep on top of ALL the things?
Do you use your AI Chat as a glorified search engine? Many of us do because it's an effective way to collate data and analyse it. What happens when you ask for information, your AI "interprets" the request differently and presents you with a confident answer?
That's what Charly discusses in todays episode.
✅ A confident answer can still be answering the wrong question
➡️ The shortlist may have been narrowed before you ever see it
⚡ Checking what the AI searched for can be as important as checking its answer
When you ask AI to search the web, how certain are you that it’s searching for what you asked? The answer may look convincing, yet the search behind it can take your request somewhere you never intended.
There's an interesting lesson here for Business Owners.
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Business systems are complex and when something goes wrong, trying to work out what it is and how to fix can be an exercise in futility. It becomes even more frustrating when there are multiple providers involved and each say their system is working correctly.
Todays episode discusses that and asks four questions:
✅ Why is it so difficult to identify where the problem sits?
➡️ What do you need to do?
⚡ How can you get out of the cycle?
⭐ What can the business do while the underlying problem is being resolved?
Have you got a technology problem that still exists because nobody can tell you where it sits?
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Revolut handed approximately 680 customers’ personal information to a bad actor after receiving requests from a compromised Italian government account that appeared lawful.
It appears the company wasn’t hacked, and the emails passed the checks designed to confirm where they came from. Today's episode discusses:
✅ Why Revolut handed the information over
➡️ The legal and regulatory environment that set the incident up
⚡ What it means for the security and privacy of information businesses are required to collect
⭐ What small businesses need to take from it
There are lessons here for businesses, particularly those now covered by expanded Australian anti-money laundering requirements.
If your business collects sensitive customer information, find out what this incident means for you.
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...