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Why Does Tech Support Keep Asking Questions? (2025/674)
You report a tech problem and immediately get hit with a barrage of questions instead of a fix. It feels frustrating, but there is a good reason behind it. IT systems are complex, and the place you see the problem is rarely where the actual issue lies.
In this episode, Charly covers:
✅Why tech support questions are like a doctor diagnosing your knee pain
✅The difference between symptoms and root causes in IT systems
✅How to report problems more effectively using screenshots and screen recordings
✅Tools like Loom, Zoho Annotate, and the Windows Snipping Tool to capture issues
✅Why providing context upfront saves everyone time and frustration
Better communication works both ways. Learn how to help your tech help you faster.
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(1 per person only)
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Music and Credits to:
Paradise Found is covered under Creative Commons.
"Paradise Found"
Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0
http://creativecommons.org/licenses/by/3.0/
https://incompetech.com/music/royalty-free/licenses/
https://rumble.com/v75jxie-why-does-tech-support-keep-asking-questions-2025674.html
Life is busy and there's just so many things to remember. What tools do you use to help you keep on top of ALL the things?
It's easy to react or respond quickly to messages and the like. It's better to do that mindfully. That's why I try to Practice The Pause.
Something will eventually take you out of your business, whether planned or unplanned. A holiday, an illness, a family emergency. The question is not if, but when. And the time to figure out who has your back is now, not when you are already halfway out the door.
In this episode, Charly covers:
✅ The four things you need in place before stepping away from your business
✅ Why policies and processes must work together
✅ How to set up secure delegated access without sharing your passwords
✅ Why trust in your people is the foundation that makes everything else work
✅ How to start building this system now while things are calm
You cannot build a handover system in a week. Start now and test it while you are still available to answer questions.
Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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...
Microsoft's January patch KB5074109 was supposed to be routine, but it has caused chaos for many users. Remote desktop failures, Outlook crashes, black screens on startup, and PCs refusing to boot have all been reported in the weeks since its release.
In this episode, Charly covers:
✅ What problems the January Windows update has caused
✅ Why this feels like a throwback to the old days of waiting before patching
✅ How to decide whether to delay or roll back the update
✅ Why you need to be extra vigilant if you skip or remove the patch
✅ The trade-off between patch problems and security vulnerabilities
No update process is foolproof. Learn how to protect yourself when the protection itself causes problems.
Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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YouTube: ...
Paying for multiple Microsoft 365 licenses just to have different email addresses? There is a better way. Email aliases let you receive and send from multiple addresses using a single M365 account, saving you money while keeping your communications organised.
In this episode, Charly covers:
✅ What email aliases are and why they save you money on licenses
? The essential Exchange setting you must enable first (or sending won't work)
? Step-by-step: adding an alias in the M365 admin panel
?️ How your team members enable the alias in their own Outlook settings
One of our most-watched episodes, back by popular demand while Charly recovers from surgery.
Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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...
