Why Does Tech Support Keep Asking Questions? (2025/674)
You report a tech problem and immediately get hit with a barrage of questions instead of a fix. It feels frustrating, but there is a good reason behind it. IT systems are complex, and the place you see the problem is rarely where the actual issue lies.
In this episode, Charly covers:
✅Why tech support questions are like a doctor diagnosing your knee pain
✅The difference between symptoms and root causes in IT systems
✅How to report problems more effectively using screenshots and screen recordings
✅Tools like Loom, Zoho Annotate, and the Windows Snipping Tool to capture issues
✅Why providing context upfront saves everyone time and frustration
Better communication works both ways. Learn how to help your tech help you faster.
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(1 per person only)
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Paradise Found is covered under Creative Commons.
"Paradise Found"
Kevin MacLeod (incompetech.com)
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Life is busy and there's just so many things to remember. What tools do you use to help you keep on top of ALL the things?
If you’re using Microsoft Edge’s built-in password manager, your saved credentials may not be as safe as you think. A researcher has confirmed that Edge decrypts all saved passwords at startup and stores them in plain text in your computer’s memory – for the entire browser session. Unlike other Chromium-based browsers like Brave and Chrome, Edge is the only one tested that decrypts and loads every credential into RAM at startup, whether you visit those sites or not.
In this episode, Charly covers:
✅ How Edge handles saved passwords differently from other browsers
➡️ Why storing credentials in clear text in process memory is a serious risk
⚡ What an attacker with admin access or malware can do with a simple memory dump
⭐ Microsoft’s response – and why calling it a “design choice” is not reassuring
❗ Why you should switch to a dedicated password manager like Zoho Vault
Your browser’s convenience should never come at the cost of your security.
Check out Zoho Vault: ...
Your X account is a target, and without two-factor authentication, it’s only a matter of time before someone tries to compromise it. A recent case saw a large account stolen by a crypto scammer who changed the name, description and started exploiting the followers.
In this episode, Charly covers:
✅ Why two-factor authentication matters more than ever for your social accounts
➡️ The three authentication options X offers and which one Charly recommends
⚡ Step-by-step walkthrough of enabling an authentication app on your X account
⭐ How to scan the QR code and link your authenticator
❗ Why you must save your single-use backup code and where to keep it safely
Two-factor authentication might not be 100% bulletproof, but it makes you significantly harder to hack than the next person. Take a few minutes and lock your account down today.
Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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Locals: https://askcharlyleetham.locals.com...
Cyber security training works best when people actually want to do it. Craig Taylor, CISSP and co-founder of Cyber Hoot, has spent 30 years proving that rewarding good behaviour, recognising effort and making training feel like play gets better results than any amount of pressure. In this conversation, Charly sits down with Craig to explore how positive reinforcement and gamification are reshaping cyber security training for small businesses.
Craig's background in psychology gives him a clear lens on why rewarded behaviours are repeated, and why leaderboards, small wins and open-book learning lift engagement across entire organisations.
In this episode, Charly and Craig cover:
✅ Why rewarded behaviours are the ones that stick
➡️ How gamification lifts engagement from leadership to front-line staff
⚡ The PAR method - Pause, Assess, Report - for handling suspicious messages
⭐ Why leaderboards unexpectedly engaged the C-suite
✨ How AI is making phishing attacks harder to spot
☑️ When small businesses ...