Ask Charly Leetham
Science & Tech • Business
Our goal is to assist small to medium business owners use the power of the Internet as an avenue to market their organisations in an appropriate and cost-effective manner.

We assist small businesses to define and refine their processes, plan and build their web presence using current and emerging technologies.

We provide ongoing support and advice to assist businesses to
maintain and grow a crucial path to market and focus on growing your business
Interested? Want to learn more about the community?
How Do You Stop December Invoice Chaos? (2025/641)

December cash flow becomes problematic when clients shut down early, accounts teams disappear on holiday, and payments stall. Your expenses increase from holiday stock and staffing whilst income slows dramatically between mid-December and late January. Waiting until payment problems occur leaves you scrambling to chase invoices during the busiest time of year. Setting up automated reminders and recurring billing now prevents the cash flow crunch that catches many businesses off guard.

In this episode, Charly covers:

✅ Using recurring invoices to ensure billing happens automatically
📌 Setting up polite automated payment reminders before invoices become overdue
🔗 Sending invoices earlier with extended payment terms during December
✅ Configuring holiday-friendly wording in automated reminder templates
📌 Checking CRM and accounting system connections before the rush
🛡️ Scheduling thank-you messages that double as subtle payment nudges

Most payment delays during holiday periods are not intentional non-payment. Clients simply forget about invoices buried in overflowing inboxes during their busiest season. Automated reminders that go out the day before payment is due, then again seven days after, dramatically improve payment rates without requiring you to manually chase invoices. The key is setting these automations up now, before the chaos begins, and adjusting invoice timing to account for slower December processing. Sending invoices at the end of November with 14 or 21 day payment terms rather than waiting until mid-December with standard seven day terms gives clients time to process payments before their accounts teams leave. The episode covers practical strategies using tools like Xero, Zoho Books, and CRM systems to automate the entire invoice-to-payment cycle.

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Paradise Found is covered under Creative Commons.
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Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0
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What Tech Checks Should You Complete Before The Holidays? (2025/640)

Heading into the holiday period without confirming your critical systems are working creates unnecessary risk. Discovering your website is down, your payment processor has stopped working, or your contact forms are routing to deleted email addresses whilst you are trying to enjoy time off forces stressful emergency responses. Running systematic tech checks now means you can actually take your break knowing your business systems will function reliably without constant monitoring.

In this episode, Charly covers:

✅ Setting up website uptime monitoring and email delivery verification
📌 Testing payment systems, contact forms, and automation workflows
🔗 Creating proper backup systems with off-site storage before you leave
✅ Checking SSL certificate expiration dates to prevent website errors
📌 Ensuring team members have appropriate access to critical systems
🛡️ Configuring auto-responders, email forwarding, and calendar blocks

Small oversights compound during holiday periods when response times are ...

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November 19, 2025
What Tech Checks Should You Complete Before The Holidays? (2025/640)

Heading into the holiday period without confirming your critical systems are working creates unnecessary risk. Discovering your website is down, your payment processor has stopped working, or your contact forms are routing to deleted email addresses whilst you are trying to enjoy time off forces stressful emergency responses. Running systematic tech checks now means you can actually take your break knowing your business systems will function reliably without constant monitoring.

In this episode, Charly covers:

✅ Setting up website uptime monitoring and email delivery verification
📌 Testing payment systems, contact forms, and automation workflows
🔗 Creating proper backup systems with off-site storage before you leave
✅ Checking SSL certificate expiration dates to prevent website errors
📌 Ensuring team members have appropriate access to critical systems
🛡️ Configuring auto-responders, email forwarding, and calendar blocks

Small oversights compound during holiday periods when response times are ...

post photo preview
November 18, 2025
How Do You Automate Holiday Hours On Your Website? (2025/639)

Customers assume your website information is accurate. When your site displays standard operating hours during holiday closures or reduced schedules, you create frustration, damage trust, and risk negative reviews. People arrive at closed shopfronts, encounter unanswered phones, or receive no email responses because they relied on outdated website information. Automating your holiday hours across all touchpoints prevents these problems whilst saving you from last-minute scrambles.

In this episode, Charly covers:

✅ Where to update holiday hours for maximum visibility and impact
📌 Automating schedule changes on WordPress, Shopify, and Squarespace sites
🔗 Using Google Business Profile to update maps and search results automatically
✅ Coordinating auto-responders, voicemail, and contact form messages
📌 Scheduling announcement banners to display and remove automatically
🛡️ Planning welcome-back messages now to save time when you return

The consequences of incorrect business hours extend beyond ...

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