We assist small businesses to define and refine their processes, plan and build their web presence using current and emerging technologies.
We provide ongoing support and advice to assist businesses to
maintain and grow a crucial path to market and focus on growing your business
đź’¬ Getting negative reviews? It happens to every business! But how you respond can make all the difference in maintaining trust, credibility, and customer satisfaction.
In this episode, Charly breaks down a professional approach to handling bad reviews—without losing your cool.
💡 What you’ll learn:
📌 How to create standard responses—Use ChatGPT or a wordsmith to craft professional, empathetic replies.
📌 The right way to respond to criticism—Thank the reviewer, acknowledge their feedback, and show a willingness to improve.
📌 Dealing with false or malicious reviews—Politely state you can’t find a record of their service and invite them to contact you.
📌 Why you shouldn’t take reviews personally—Learn how to use feedback to improve your business rather than stress over it.
🎯 Responding with grace = building customer trust. Listen now to master the art of handling reviews like a pro!
Join the discussion in my community: https://askcharlyleetham.locals.com
Follow us:
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LinkedIn Company: https://www.linkedin.com/company/ask-charly-leetham/
Spotify: https://open.spotify.com/show/3z49Z4uM8iD3jWFq4jOz8
Apple Podcasts: https://podcasts.apple.com/gb/podcast/ask-charly-leetham-online-business-manager/id1659738721
iHeartRadio: https://www.iheart.com/podcast/269-ask-charly-leetham-online-105944212/
Amazon Music: https://music.amazon.com/podcasts/662f1e44-115d-4094-862b-efe9307e0df4/ask-charly-leetham-online-business-manager
Life is busy and there's just so many things to remember. What tools do you use to help you keep on top of ALL the things?
It's easy to react or respond quickly to messages and the like. It's better to do that mindfully. That's why I try to Practice The Pause.
Short answer: Yes — and here’s why.
In today’s episode, Charly explains why keeping your WordPress core and plugins updated is critical to your website’s security, performance, and longevity.
✅ You’ll learn:
- Why updates often contain vital security patches to protect your site from hackers
- How deprecation updates prevent your site from breaking as WordPress evolves
- Why functionality updates bring new features and improve compatibility
- How to manage updates safely (and why you should always have a backup!)
Charly also recommends trusted tools to make update management easier, including her preferred option from WPMU DEV:
👉 https://askcharlyleetham.com/likes/wpmudev
(Charly receives a small commission from sales via this link)
If you’ve been clicking “Remind me later” on your updates — this episode is a must-listen!
Follow us:
Locals: https://askcharlyleetham.locals.com
Rumble: https://rumble.com/askcharlyleetham
Odyssey: https://odysee.com/@askcharlyleetham:4
...
Come and join me in playing the Gratitude Game.
Share in the comments below, one thing EACH DAY, that you're grateful for.
It can be as simple as "I'm grateful for being able to move my body" or "I'm grateful to have food to eat".
The idea is to remind ourselves, that no matter how difficult business (or life) gets, we have something to look forward to. I'll start
I'm grateful to have people around me who support me.
Need to keep your WordPress site out of Google search results — temporarily or permanently? In this quick tech tip, Charly shows you how to prevent indexing using the Site Visibility setting in WordPress.
✅ You’ll learn:
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Where to find the “Discourage search engines from indexing this site” option
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What this setting does and doesn’t do
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When to use this (e.g. during development, staging, or pre-launch)
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Why this isn’t a foolproof long-term SEO strategy
If you're building or testing your site and want to keep it private from search engines, this episode is a must-hear.
Follow us:
Locals: https://askcharlyleetham.locals.com
Rumble: https://rumble.com/askcharlyleetham
Odyssey: https://odysee.com/@askcharlyleetham:4
YouTube: https://youtube.com/askcharlyleetham
Facebook: https://www.facebook.com/askcharlyleetham
Twitter: https://twitter.com/yourbizmgr
Instagram: https://instagram.com/ask_charly_leetham
LinkedIn: www.linkedin.com/in/charlyleetham
LinkedIn Company: ...
