We assist small businesses to define and refine their processes, plan and build their web presence using current and emerging technologies.
We provide ongoing support and advice to assist businesses to
maintain and grow a crucial path to market and focus on growing your business
đź’¬ Getting negative reviews? It happens to every business! But how you respond can make all the difference in maintaining trust, credibility, and customer satisfaction.
In this episode, Charly breaks down a professional approach to handling bad reviews—without losing your cool.
💡 What you’ll learn:
📌 How to create standard responses—Use ChatGPT or a wordsmith to craft professional, empathetic replies.
📌 The right way to respond to criticism—Thank the reviewer, acknowledge their feedback, and show a willingness to improve.
📌 Dealing with false or malicious reviews—Politely state you can’t find a record of their service and invite them to contact you.
📌 Why you shouldn’t take reviews personally—Learn how to use feedback to improve your business rather than stress over it.
🎯 Responding with grace = building customer trust. Listen now to master the art of handling reviews like a pro!
Join the discussion in my community: https://askcharlyleetham.locals.com
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Life is busy and there's just so many things to remember. What tools do you use to help you keep on top of ALL the things?
It's easy to react or respond quickly to messages and the like. It's better to do that mindfully. That's why I try to Practice The Pause.
Your laptop could die, get stolen, or you might just forget to take it with you - and if you do not have a plan for what comes next, you could be in trouble. Without your laptop, you lose access to the very systems you need to run your business.
In this episode, Charly covers:
âś… Why losing your laptop means losing access to the systems your business runs on
âś… The critical difference between a dead laptop and a stolen one
âś… What to do in the first hour if your laptop goes missing
âś… How your downtime can grind your entire team to a halt
âś… The mindset shift needed to build a real continuity plan
Stop guessing and start planning - because the worst time to figure this out is when it has already happened.
Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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You installed a free VPN to protect your privacy, but what if it is actually doing the exact opposite? Most free VPN providers need to make money somehow, and if you are not paying with your wallet, you are almost certainly paying with your data.
In this episode, Charly covers:
âś… Why running a VPN service is expensive and how free providers cover those costs
âś… How free VPNs collect and sell your browsing history, habits, and behavioural data to brokers
✅ Why “no logs” marketing claims cannot be trusted without independent audits
âś… Why a free VPN is worse than other dodgy apps - because ALL your traffic flows through it
âś… Three practical steps: uninstall, change passwords, and budget for a paid provider
Stop being the product. A decent paid VPN costs less than a coffee a month and keeps your data where it belongs - with you.
âś… Free VPN 101 Course: https://askcharlyleetham.com/business-tech-boost/vpns-101/
(No signup required - Charly built this so you can sort it yourself)
âś… Get up to 3 months ...
Struggling to add a Gravity Forms form to a page builder that does not have a built-in connector? If you are using Divi, Thrive Architect, or another WordPress page builder without native Gravity Forms support, there is a simple workaround you need to know about.
In this episode, Charly covers:
âś… Why Gravity Forms is worth using over built-in form builders for better spam protection and integrations
âś… How to find and copy the Gravity Forms shortcode from the embed button
âś… Using the custom HTML or custom code block in your page builder to display the form
âś… Tips on customising the shortcode options like hiding the form title
This technique works across most page builders - if it has a custom HTML or code block, you can use it. Stop wrestling with missing connectors and get your forms on the page the easy way.
Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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Locals: https://askcharlyleetham.locals.com
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