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đŹ Getting negative reviews? It happens to every business! But how you respond can make all the difference in maintaining trust, credibility, and customer satisfaction.
In this episode, Charly breaks down a professional approach to handling bad reviewsâwithout losing your cool.
đĄ What youâll learn:
đ How to create standard responsesâUse ChatGPT or a wordsmith to craft professional, empathetic replies.
đ The right way to respond to criticismâThank the reviewer, acknowledge their feedback, and show a willingness to improve.
đ Dealing with false or malicious reviewsâPolitely state you canât find a record of their service and invite them to contact you.
đ Why you shouldnât take reviews personallyâLearn how to use feedback to improve your business rather than stress over it.
đŻ Responding with grace = building customer trust. Listen now to master the art of handling reviews like a pro!
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Life is busy and there's just so many things to remember. What tools do you use to help you keep on top of ALL the things?
It's easy to react or respond quickly to messages and the like. It's better to do that mindfully. That's why I try to Practice The Pause.
If youâre bringing in extra help over Christmas or changing how work gets done while people are away, what happens to the information your business handles? An arrangement that keeps work moving can potentially expose customer details and confidential business information to unauthorised people.
â
What access and data are you handing over along with the work when someone steps in for Christmas?
âĄïž Why does an email forward matter?
⥠What does your automation keep after itâs finished its job?
â What should you do when you return from a break?
If youâre making arrangements for the break, join Charly for Firewall Friday. What precautions are you taking with your automations over Christmas?
Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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...
Getting ready for the Christmas holiday break? The automated response when someone submits an enquiry from your website can perform a vital function in setting expectations and conveying holiday information.
Charlyâs preparing holiday notifications in Gravity Forms for todayâs Walkthrough Wednesday.
âĄïž What do you need to convey in the message?
⥠How do you add multiple notifications in Gravity Forms?
â When should you get the messages ready?
â
Who can make the changes?
Get organised now before business takes off.
Have you started your festive season plans yet?
Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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Locals: https://askcharlyleetham.locals.com
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Could your small business win work with a large company or government? Being good at what you do matters, but a prospective buyer also wants to know they can depend on you.
Bronwyn Reid, business mentor and author of Small Company Big Business, joins Charly to discuss what it takes to become that supplier. Drawing on nearly 30 years of supplying larger organisations through her environmental services business, Bronwyn shares some hard-earned lessons:
â
Why a bigger buyer might see risk where you see great service.
âĄïž Whatâs worth preparing before a contract catches your eye.
⥠Where smaller businesses can find opportunities they might otherwise overlook.
â Why competing for work doesnât rule out working together.
A larger contract could bring more consistent income, but is your business ready to take it on?
Join Charly and Bronwyn for a conversation about closing that gap, including the work involved and where to find help.
Connect with Bronwyn
Website: https://bronwynreid.com.au
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