We assist small businesses to define and refine their processes, plan and build their web presence using current and emerging technologies.
We provide ongoing support and advice to assist businesses to
maintain and grow a crucial path to market and focus on growing your business
🌟Want to know what your customers really think?
In this episode, I explore the best ways to use email for gathering valuable customer feedback. Discover how to create effective surveys, personalise your feedback requests, and use incentives to boost response rates. Learn the power of simple, clear questions and find out how to turn feedback into actionable insights that drive real improvements in your business.
Engage your audience and build trust by showing that their opinions matter. Tune in for practical tips on making feedback collection easy and effective!🌟
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Life is busy and there's just so many things to remember. What tools do you use to help you keep on top of ALL the things?
It's easy to react or respond quickly to messages and the like. It's better to do that mindfully. That's why I try to Practice The Pause.
It's Christmas Eve, so Charly is taking a break from the usual tech tips to bring you something special. If you've ever wondered what would happen if the classic Christmas poem met the world of IT, wonder no more. In this festive episode, Charly performs a tech-themed retelling of 'Twas the Night Before Christmas, complete with firewalls, backups, SSL certificates, and a very special visit from Saint Nick the sysadmin.
In this episode, Charly covers:
✅ A fun, festive tech parody perfect for sharing with your team
📌 Why even Santa needs strong passwords and two-factor authentication
🛡️ A lighthearted reminder that your backups and firewalls should be sorted before the holidays
✅ Season's greetings from the Ask Charly Leetham team
Merry Christmas from Charly and the team!
Book a Free 30minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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Odyssey: ...
Many small business owners spent 2025 chasing the latest tech trends while the boring fundamentals quietly kept their businesses running. In this year-end review, Charly reflects on what tech actually delivered results, what disappointed, and the valuable lessons learned along the way.
In this episode, Charly covers:
✅ Why properly configured backups, DNS, and regular updates remained the unsung heroes of business tech throughout 2025
✅ Tools that delivered on their promises, including password managers and email authentication systems like SPF and DKIM
📌 The disappointments of the year, from AI overpromises to platforms prioritising their interests over users
🛡️ Why building your business on rented land remains a significant risk and what preventable failures taught us
📌 The key insight that consistency beats perfection, and why systems and processes matter more than perfect technology
Book a Free 30minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
...
Many business owners start the new year with great intentions, only to fall back into the same tech chaos by February. Instead of making resolutions you will abandon, consider building tech traditions that become recurring practices throughout the year.
In this episode, Charly covers:
✅ Annual reviews that actually save money, including subscription audits, password checks, backup testing, and domain renewal verification
📌 Quarterly and monthly maintenance tasks like website health checks, broken link testing, backup verification, and data cleanup routines
🛡️ Weekly habits for email management and software updates that prevent overwhelming backlogs
✅ How to build systems that stick by using calendar blocks, attaching new habits to existing routines, and documenting your processes
Book a Free 30minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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Odyssey: ...
