We assist small businesses to define and refine their processes, plan and build their web presence using current and emerging technologies.
We provide ongoing support and advice to assist businesses to
maintain and grow a crucial path to market and focus on growing your business
Charly Leetham welcomes Craig DeVore, one of the Cofounders of Screen Steps, a revolutionary knowledge operations platform. Discover how Craig's unique journey from a music and film scoring career to founding Screen Steps has shaped a 20-year legacy of transforming business documentation and training.
In This Episode:
Craig's Entrepreneurial Evolution: Learn about Craig’s unexpected career pivot, driven by personal challenges, leading to the creation of Screen Steps.
The "Find and Follow" Methodology: Uncover the secrets behind this game-changing approach that simplifies processes, boosts employee confidence, and slashes training times.
Real-Life Success Stories: Hear how one customer reduced their training period from a year to just 60 days, dramatically improving efficiency and employee engagement.
Adapting to Change: Explore strategies for teaching supervisors to lead, fostering a culture of continuous improvement, and overcoming resistance to new methodologies.
The Power of AI: Get a glimpse into the future of AI in documentation and training, and how businesses can leverage these advancements to stay ahead.
Why You Should Listen:
If you’re a small to medium business owner looking to leverage online technologies for growth, this episode is packed with actionable insights. Craig’s expert advice on creating clear, actionable guides and fostering an adaptable business culture is invaluable.
Tune In Now:
Join Charly and Craig for an engaging conversation that’s informative and inspiring. Learn how to transform your business, reduce stress, and increase confidence within your team with proven strategies and innovative solutions.
Find out more about Greg:
Website: https://screensteps.com/
Website: https://findandfollowbook.com
LinkedIn: https://www.linkedin.com/in/gregdevore/
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Unlock the Secret to Business Efficiency: Game-Changing Tips and AI Insights - With Greg DeVore (S2024,E19)
Life is busy and there's just so many things to remember. What tools do you use to help you keep on top of ALL the things?
It's easy to react or respond quickly to messages and the like. It's better to do that mindfully. That's why I try to Practice The Pause.
Scam emails are getting sneakier — especially ones that pretend to be from Microsoft 365. In this episode, Charly breaks down a real phishing attempt forwarded by a client and explains why this time of year is peak season for attacks.
📌 You’ll learn:
✅ What red flags to spot in “Microsoft” scam emails
✅ Why end-of-year fatigue makes people easier targets
✅ The role of compromised WordPress sites in phishing
✅ What NOT to click and why even legit-looking messages can be fake
✅ How to build a safe process for checking suspicious emails
🛡️ If in doubt, always ask your tech team or support pro before clicking anything.
📢Join the discussion in my community: https://askcharlyleetham.locals.com
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Charly nearly fell for a scam email that looked like it came from Cloudflare — until he took a breath and had a proper look. In this episode, he walks through how he spotted it and what to do if you receive one just like it.
📌 You’ll learn:
✅ The telltale signs of a phishing email (even the sneaky ones)
✅ Why acting too quickly is a trap scammers count on
✅ What you should never click on without checking
✅ How to report scams and protect others
✅ Why even secure businesses can get hijacked
🔗 Check your domain’s safety with Charly’s recommended tool:
https://askcharlyleetham.com/likes/scamcheck
(Charly receives a commission for purchases made from this link)
📢Join the discussion in my community: https://askcharlyleetham.locals.com
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Think uploading big, beautiful photos helps your website? It might be slowing it down and killing your SEO.
In this episode, Charly dives deep into how compressing and resizing your images can drastically improve your page load speed, boost search rankings, and lower bandwidth use — all without sacrificing quality.
📌 You’ll discover:
✅ The difference between lossy and lossless compression
✅ Why image size impacts SEO, bandwidth, and mobile user experience
✅ Which formats to use: JPEG, PNG, WebP, or AVIF?
🛡️ Real tools to optimize:
- TinyPNG, ImageOptim, Smush for WordPress
- Lazy loading, responsive image sizes, and CDNs
🔗 Learn how Google’s Core Web Vitals factor in image size
Set it up once and let image optimization silently boost your site’s performance — every single day.
📢Join the discussion in my community: https://askcharlyleetham.locals.com
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