We assist small businesses to define and refine their processes, plan and build their web presence using current and emerging technologies.
We provide ongoing support and advice to assist businesses to
maintain and grow a crucial path to market and focus on growing your business
Charly Leetham welcomes Craig DeVore, one of the Cofounders of Screen Steps, a revolutionary knowledge operations platform. Discover how Craig's unique journey from a music and film scoring career to founding Screen Steps has shaped a 20-year legacy of transforming business documentation and training.
In This Episode:
Craig's Entrepreneurial Evolution: Learn about Craig’s unexpected career pivot, driven by personal challenges, leading to the creation of Screen Steps.
The "Find and Follow" Methodology: Uncover the secrets behind this game-changing approach that simplifies processes, boosts employee confidence, and slashes training times.
Real-Life Success Stories: Hear how one customer reduced their training period from a year to just 60 days, dramatically improving efficiency and employee engagement.
Adapting to Change: Explore strategies for teaching supervisors to lead, fostering a culture of continuous improvement, and overcoming resistance to new methodologies.
The Power of AI: Get a glimpse into the future of AI in documentation and training, and how businesses can leverage these advancements to stay ahead.
Why You Should Listen:
If you’re a small to medium business owner looking to leverage online technologies for growth, this episode is packed with actionable insights. Craig’s expert advice on creating clear, actionable guides and fostering an adaptable business culture is invaluable.
Tune In Now:
Join Charly and Craig for an engaging conversation that’s informative and inspiring. Learn how to transform your business, reduce stress, and increase confidence within your team with proven strategies and innovative solutions.
Find out more about Greg:
Website: https://screensteps.com/
Website: https://findandfollowbook.com
LinkedIn: https://www.linkedin.com/in/gregdevore/
Join the discussion in my community:
Ask Charly Leetham
Connect with Charly Leetham and other members of Ask Charly Leetham community
https://askcharlyleetham.locals.com/
Unlock the Secret to Business Efficiency: Game-Changing Tips and AI Insights - With Greg DeVore (S2024,E19)
Life is busy and there's just so many things to remember. What tools do you use to help you keep on top of ALL the things?
It's easy to react or respond quickly to messages and the like. It's better to do that mindfully. That's why I try to Practice The Pause.
You deleted the app, so your data is gone too, right? Not necessarily. When you sign up for a service and hand over your details, that information lives on the company’s servers, not just your phone. Even if you stop using the app, your data could still be sitting there years later, and if that company gets breached, your details could be exposed.
In this episode, Charly covers:
✅ Why deleting an app doesn’t remove your data from the company’s servers
➡️ How to think about the information you hand over when signing up
⚡ Steps to log in and cleanse your account before deleting an app
✨ How to request data removal under Australian privacy principles
⭐ Why you should revoke app permissions before uninstalling
☑️ How to track down old accounts through your app store and emails
❗ Checking Sign in with Google, Apple, or Facebook for linked accounts
Take the time to go through your phone and clean up properly. Deleting the app is only half the job.
Book a Free 30 minute Breakthrough Session: ...
The Redirection plugin is a plugin that handles redirects, branded affiliate links, and 404 monitoring on your WordPress website.
If you rename or delete a page, the plugin ensures that the old URL is redirected to the new one so visitors and search engines don’t hit a dead end, which is great for your SEO. Redirection also provides some stats on the links without needing to touch server files. Charly has been using it for years and walks through the full setup in this episode, from install to first redirect.
In this episode, Charly covers:
✅ What the Redirection plugin does and how Charly uses it
➡️ How to install and run through the setup wizard step by step
⚡ Setting up redirects for affiliate links and tracking click stats
⭐ How permalink monitoring automatically catches URL changes before they cause 404 errors
✨ Organising redirects into groups so you can find them later
☑️ Using the log and 404 monitor to see what’s happening on your site
Book a Free 30 minute Breakthrough Session: ...
If you are a small business owner wondering whether AI is about to make your skills obsolete, the biggest tech companies in the world just answered that question for you. They fired experienced staff, replaced them with AI tools, and discovered the AI costs more than the people did.
In this episode, Charly covers:
⚡ Why this matters to small business owners who are being told their skills are about to become obsolete
✅ How the Australian government’s 1990s IT outsourcing mirrors today’s big tech AI strategy
➡️ The real numbers behind tech layoffs, AI spending blowouts, and hiring freezes
✨ Why companies are experiencing a corporate-level Dunning-Kruger effect with AI
❗ Whether QA staff cuts and a string of serious Windows update bugs in 2026 are more than coincidence
⭐ The two questions every small business owner should ask before replacing a person or process with an AI tool
Your experience is not becoming obsolete. Make informed, thoughtful decisions before swapping people for tools.
Book ...
