We assist small businesses to define and refine their processes, plan and build their web presence using current and emerging technologies.
We provide ongoing support and advice to assist businesses to
maintain and grow a crucial path to market and focus on growing your business
Charly Leetham welcomes Craig DeVore, one of the Cofounders of Screen Steps, a revolutionary knowledge operations platform. Discover how Craig's unique journey from a music and film scoring career to founding Screen Steps has shaped a 20-year legacy of transforming business documentation and training.
In This Episode:
Craig's Entrepreneurial Evolution: Learn about Craig’s unexpected career pivot, driven by personal challenges, leading to the creation of Screen Steps.
The "Find and Follow" Methodology: Uncover the secrets behind this game-changing approach that simplifies processes, boosts employee confidence, and slashes training times.
Real-Life Success Stories: Hear how one customer reduced their training period from a year to just 60 days, dramatically improving efficiency and employee engagement.
Adapting to Change: Explore strategies for teaching supervisors to lead, fostering a culture of continuous improvement, and overcoming resistance to new methodologies.
The Power of AI: Get a glimpse into the future of AI in documentation and training, and how businesses can leverage these advancements to stay ahead.
Why You Should Listen:
If you’re a small to medium business owner looking to leverage online technologies for growth, this episode is packed with actionable insights. Craig’s expert advice on creating clear, actionable guides and fostering an adaptable business culture is invaluable.
Tune In Now:
Join Charly and Craig for an engaging conversation that’s informative and inspiring. Learn how to transform your business, reduce stress, and increase confidence within your team with proven strategies and innovative solutions.
Find out more about Greg:
Website: https://screensteps.com/
Website: https://findandfollowbook.com
LinkedIn: https://www.linkedin.com/in/gregdevore/
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Unlock the Secret to Business Efficiency: Game-Changing Tips and AI Insights - With Greg DeVore (S2024,E19)
Life is busy and there's just so many things to remember. What tools do you use to help you keep on top of ALL the things?
It's easy to react or respond quickly to messages and the like. It's better to do that mindfully. That's why I try to Practice The Pause.
Business systems are complex and when something goes wrong, trying to work out what it is and how to fix can be an exercise in futility. It becomes even more frustrating when there are multiple providers involved and each say their system is working correctly.
Todays episode discusses that and asks four questions:
✅ Why is it so difficult to identify where the problem sits?
➡️ What do you need to do?
⚡ How can you get out of the cycle?
⭐ What can the business do while the underlying problem is being resolved?
Have you got a technology problem that still exists because nobody can tell you where it sits?
Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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Revolut handed approximately 680 customers’ personal information to a bad actor after receiving requests from a compromised Italian government account that appeared lawful.
It appears the company wasn’t hacked, and the emails passed the checks designed to confirm where they came from. Today's episode discusses:
✅ Why Revolut handed the information over
➡️ The legal and regulatory environment that set the incident up
⚡ What it means for the security and privacy of information businesses are required to collect
⭐ What small businesses need to take from it
There are lessons here for businesses, particularly those now covered by expanded Australian anti-money laundering requirements.
If your business collects sensitive customer information, find out what this incident means for you.
Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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...
WordPress website holds about them, do you know what to do?
WordPress has built-in privacy tools for handling these requests, including confirming who's making the request before you hand over or erase their information. In this walkthrough, you'll see the process from both sides:
✅ What the person requesting their data sees
➡️ How WordPress confirms the request before you action it
⚡ What information WordPress includes in the personal data export
⭐ What happens to their information after the erasure is completed
Privacy administration might be tedious, but knowing how to handle a request properly is worthwhile for a business owner.
Follow the process from the initial request through to the final erasure, and see exactly what WordPress does along the way.
Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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