We assist small businesses to define and refine their processes, plan and build their web presence using current and emerging technologies.
We provide ongoing support and advice to assist businesses to
maintain and grow a crucial path to market and focus on growing your business
Charly speaks with Callum Armstrong about the importance of SEO in Content Writing
Life is busy and there's just so many things to remember. What tools do you use to help you keep on top of ALL the things?
It's easy to react or respond quickly to messages and the like. It's better to do that mindfully. That's why I try to Practice The Pause.
Why Does Tech Support Keep Asking Questions? (2025/674)
You report a tech problem and immediately get hit with a barrage of questions instead of a fix. It feels frustrating, but there is a good reason behind it. IT systems are complex, and the place you see the problem is rarely where the actual issue lies.
In this episode, Charly covers:
✅Why tech support questions are like a doctor diagnosing your knee pain
✅The difference between symptoms and root causes in IT systems
✅How to report problems more effectively using screenshots and screen recordings
✅Tools like Loom, Zoho Annotate, and the Windows Snipping Tool to capture issues
✅Why providing context upfront saves everyone time and frustration
Better communication works both ways. Learn how to help your tech help you faster.
Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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Odyssey: ...
Something will eventually take you out of your business, whether planned or unplanned. A holiday, an illness, a family emergency. The question is not if, but when. And the time to figure out who has your back is now, not when you are already halfway out the door.
In this episode, Charly covers:
✅ The four things you need in place before stepping away from your business
✅ Why policies and processes must work together
✅ How to set up secure delegated access without sharing your passwords
✅ Why trust in your people is the foundation that makes everything else work
✅ How to start building this system now while things are calm
You cannot build a handover system in a week. Start now and test it while you are still available to answer questions.
Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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...
Microsoft's January patch KB5074109 was supposed to be routine, but it has caused chaos for many users. Remote desktop failures, Outlook crashes, black screens on startup, and PCs refusing to boot have all been reported in the weeks since its release.
In this episode, Charly covers:
✅ What problems the January Windows update has caused
✅ Why this feels like a throwback to the old days of waiting before patching
✅ How to decide whether to delay or roll back the update
✅ Why you need to be extra vigilant if you skip or remove the patch
✅ The trade-off between patch problems and security vulnerabilities
No update process is foolproof. Learn how to protect yourself when the protection itself causes problems.
Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
Follow us:
Locals: https://askcharlyleetham.locals.com
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YouTube: ...
