Ask Charly Leetham
Science & Tech • Business
Our goal is to assist small to medium business owners use the power of the Internet as an avenue to market their organisations in an appropriate and cost-effective manner.

We assist small businesses to define and refine their processes, plan and build their web presence using current and emerging technologies.

We provide ongoing support and advice to assist businesses to
maintain and grow a crucial path to market and focus on growing your business
Interested? Want to learn more about the community?
August 29, 2023
Support Scripts that feel like you're talking to an AI

I had to contact GoDaddy on behalf of a client today. This is no my favourite thing to do, for a number of reasons. I'd already spent an hour on the phone to them on Monday afternoon for the same issue only to have the call cut off by their support agent.

Sigh.

Anyway, I connected to their chat via WhatsApp today because I need to go mobile and need to have this issue resolved. When I get connected, I get the response below.

" Please do not worry we will resolve your issue together with your support and we need your patience most of the issues are in our scope, thank you for reaching out and believing in us."

Seriously? No, I don't believe in you. I am paying you for a service and I need that service to perform as expected.

I don't want to 'resolve this issue together'. I want you to do the job you're being paid to do.

I know I can be grumpy, particularly when my time is short but who is writing these scripts for these agents? They certainly don't make me feel reassured that my time is seen as valuable or that business is wanted.

What do you think?

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What else you may like…
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February 22, 2024
Remembering All The Things - Daily Dose Of Business Inspiration (2024/47)

Life is busy and there's just so many things to remember. What tools do you use to help you keep on top of ALL the things?

00:05:41
February 21, 2024
Practice The Pause - Daily Dose Of Business Inspiration (2024/46)

It's easy to react or respond quickly to messages and the like. It's better to do that mindfully. That's why I try to Practice The Pause.

00:03:54
February 20, 2024
Setting Boundaries Is Good For Business - Daily Dose Of Business Inspiration (2024/45)

Boundaries are important in life. Today we look at what that means in business.

00:04:34
What Happens If Your SSL Certificate Expires — And How Bad Can It Get? (2025/605)

An expired SSL certificate isn't just a tech oversight — it can tank your traffic, stop your sales, and trigger total chaos in your email, CRMs, and customer trust.

In this episode, Charly breaks down exactly what happens when your SSL certificate runs out, why it often gets missed, and what steps you must take to avoid disaster.

📌 Here’s what you’ll learn:

✅ What browsers, users, and search engines do when your SSL expires

✅ Why auto-renew doesn't always work — and what to do about it

✅ How an expired certificate affects email, payment gateways, and APIs

✅ Simple tools (like Let’s Encrypt and Cloudflare) to keep certificates current

🔗 Check out our hosting:
https://askcharlyleetham.com/hosting-services

(Charly receives a commission for purchases made from this link)

📢 Join the discussion in my community: https://askcharlyleetham.locals.com

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Odyssey: ...

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April 30, 2024
The Gratitude Game!

Come and join me in playing the Gratitude Game.

Share in the comments below, one thing EACH DAY, that you're grateful for.

It can be as simple as "I'm grateful for being able to move my body" or "I'm grateful to have food to eat".

The idea is to remind ourselves, that no matter how difficult business (or life) gets, we have something to look forward to. I'll start

I'm grateful to have people around me who support me.

September 09, 2025
Are You Paying Hidden Costs in Your Cloud Hosting Plan Without Realizing It? (2025/604)

If you're using AI to write your blog posts, product descriptions, or web copy — are you still the legal owner of that content?

In this episode, Charly breaks down the murky (and evolving) world of AI content ownership. Just because the words came from your prompt doesn't mean the law sees them as yours. Learn how to protect your brand, stay compliant, and avoid accidental public domain content.

📌 Inside this episode:

✅ Why AI-generated content may not be protected under copyright laws

✅ How platform terms (like ChatGPT vs others) affect content ownership

✅ What makes human input the key to owning your AI-assisted work

✅ The risks of copycat content, reuse in training, and regulatory issues

🔗 Check your AI platform's rights policy here:
https://askcharlyleetham.com/likes/aipolicies

(Charly receives a commission for purchases made from this link)

📢 Join the discussion in my community: https://askcharlyleetham.locals.com

Follow us:

Locals: https://askcharlyleetham.locals.com

...

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