We assist small businesses to define and refine their processes, plan and build their web presence using current and emerging technologies.
We provide ongoing support and advice to assist businesses to
maintain and grow a crucial path to market and focus on growing your business
This last week or so, my team and I were working on generating some marketing materials so I could attend a busines expo here in Ravenshoe. It meant that some of the team have been working extra hours for me.
I ASKED them to do the work and I expected that my invoice for this last week would be higher. No issues there.
It got fed back to me that one of the team was concerned about the hours they were racking up and what they would have to invoice me for the work. It was a lot of hours.
Now, I've been in that position with my own clients. They keep asking for things, I do the work and submit an invoice. However, sometimes my tummy does flip flops as I worry if they'll be upset with the amount! I'm sure we've all been there an will be there again.
The question is, can you alleviate that?
The answer to the question I just posed is ... yes and it's it sort of a simple answer with the execution being perhaps a little more difficult.
The answer is COMMUNICATE. I know right? Simple. Just talk to your client. "Hey, just letting you know that this work we've already done is some many hours and we've got xyz things left to do. Did you want me to keep working on those this week, is there something that you'd like me to give more priority to, etc etc etc."
That does a couple of things. Firstly it lets your client decide if the budget can stretch for this time period and the priority of the things left to do. Secondly, it says that you're responsible and you care about their business too.
It really is a win / win.
Now, you might that the client is a bit ... surprised ... by how much time has been spent and that's ok - that's why we communicate. Managing perceptions is the other side of the coin here. It's difficult to understand how much work goes into something, if you're not familiar with doing it yourself.
By going back and giving your client that information, you're also educating them on the value of your work.
Of course, this approach goes to other things too. Asking questions, communicating, providing feedback are invaluable tools to understanding your clients communication style and their business. It also might help them structure requests to you in a way that is clearer and provides the details you need.
Overall, I've found that it makes for a great, long term, working relationship. And ... creates a team!
I'm sure you've all had some experience with this, why not drop over to my LOCALS community and leave it there ... start, or join in, the conversation.
Follow us:
Locals: https://askcharlyleetham.locals.com
Rumble: https://rumble.com/c/c-2198421
Odyssey: https://odysee.com/@askcharlyleetham:4
YouTube: https://youtube.com/askcharlyleetham
Facebook - https://www.facebook.com/askcharlyleetham
LinkedIn - www.linkedin.com/in/charlyleetham
LinkedIn Company - https://www.linkedin.com/company/ask-charly-leetham/
Twitter - https://twitter.com/yourbizmgr
Anchor - https://anchor.fm/ask-charly-leetham
Spotify - https://open.spotify.com/show/3z49Z4uM8iD3jWFq4jOz8
Apple Podcasts - https://podcasts.apple.com/us/podcast/ask-charly-leetham-online-business-manager/id1659738721
iHeartRadio - https://www.iheart.com/podcast/269-ask-charly-leetham-online-105944212/
Amazon Music -
https://music.amazon.com/podcasts/662f1e44-115d-4094-862b-efe9307e0df4/ask-charly-leetham-online-business-manager
Life is busy and there's just so many things to remember. What tools do you use to help you keep on top of ALL the things?
It's easy to react or respond quickly to messages and the like. It's better to do that mindfully. That's why I try to Practice The Pause.
An expired SSL certificate isn't just a tech oversight — it can tank your traffic, stop your sales, and trigger total chaos in your email, CRMs, and customer trust.
In this episode, Charly breaks down exactly what happens when your SSL certificate runs out, why it often gets missed, and what steps you must take to avoid disaster.
📌 Here’s what you’ll learn:
✅ What browsers, users, and search engines do when your SSL expires
✅ Why auto-renew doesn't always work — and what to do about it
✅ How an expired certificate affects email, payment gateways, and APIs
✅ Simple tools (like Let’s Encrypt and Cloudflare) to keep certificates current
🔗 Check out our hosting:
https://askcharlyleetham.com/hosting-services
(Charly receives a commission for purchases made from this link)
📢 Join the discussion in my community: https://askcharlyleetham.locals.com
Follow us:
Locals: https://askcharlyleetham.locals.com
Rumble: https://rumble.com/askcharlyleetham
Odyssey: ...
Come and join me in playing the Gratitude Game.
Share in the comments below, one thing EACH DAY, that you're grateful for.
It can be as simple as "I'm grateful for being able to move my body" or "I'm grateful to have food to eat".
The idea is to remind ourselves, that no matter how difficult business (or life) gets, we have something to look forward to. I'll start
I'm grateful to have people around me who support me.
If you're using AI to write your blog posts, product descriptions, or web copy — are you still the legal owner of that content?
In this episode, Charly breaks down the murky (and evolving) world of AI content ownership. Just because the words came from your prompt doesn't mean the law sees them as yours. Learn how to protect your brand, stay compliant, and avoid accidental public domain content.
📌 Inside this episode:
✅ Why AI-generated content may not be protected under copyright laws
✅ How platform terms (like ChatGPT vs others) affect content ownership
✅ What makes human input the key to owning your AI-assisted work
✅ The risks of copycat content, reuse in training, and regulatory issues
🔗 Check your AI platform's rights policy here:
https://askcharlyleetham.com/likes/aipolicies
(Charly receives a commission for purchases made from this link)
📢 Join the discussion in my community: https://askcharlyleetham.locals.com
Follow us:
Locals: https://askcharlyleetham.locals.com
...
