We assist small businesses to define and refine their processes, plan and build their web presence using current and emerging technologies.
We provide ongoing support and advice to assist businesses to
maintain and grow a crucial path to market and focus on growing your business
Customer Service can absolutely differentiate a business and make you stand out in your field. It can be tough though - so I've put together my top tips for delivering great Customer Service to your clients.
Life is busy and there's just so many things to remember. What tools do you use to help you keep on top of ALL the things?
It's easy to react or respond quickly to messages and the like. It's better to do that mindfully. That's why I try to Practice The Pause.
Have you ever received a notification that looked like your tech was hurling abuse at you? A friend of a friend sent Charly a screenshot of their Apple Fitness notification displaying what appeared to be profanity, and the mystery needed solving. In this lighthearted Boxing Day episode, Charly explains what personalisation tokens are, why they sometimes fail spectacularly, and how to avoid embarrassing automation mishaps in your own business communications.
In this episode, Charly covers:
✅ What the mysterious %@ symbol actually means in app notifications
📌 Why personalisation tokens break and display placeholder text instead of names
🛡️ The importance of testing automations with varied name formats including hyphenated, accented, and long names
✅ A classic QA testing joke that every tech person will appreciate
Book a Free 30minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
Follow us:
Locals: https://askcharlyleetham.locals.com
Rumble: ...
It's Christmas Eve, so Charly is taking a break from the usual tech tips to bring you something special. If you've ever wondered what would happen if the classic Christmas poem met the world of IT, wonder no more. In this festive episode, Charly performs a tech-themed retelling of 'Twas the Night Before Christmas, complete with firewalls, backups, SSL certificates, and a very special visit from Saint Nick the sysadmin.
In this episode, Charly covers:
✅ A fun, festive tech parody perfect for sharing with your team
📌 Why even Santa needs strong passwords and two-factor authentication
🛡️ A lighthearted reminder that your backups and firewalls should be sorted before the holidays
✅ Season's greetings from the Ask Charly Leetham team
Merry Christmas from Charly and the team!
Book a Free 30minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
Follow us:
Locals: https://askcharlyleetham.locals.com
Rumble: https://rumble.com/askcharlyleetham
Odyssey: ...
Many small business owners spent 2025 chasing the latest tech trends while the boring fundamentals quietly kept their businesses running. In this year-end review, Charly reflects on what tech actually delivered results, what disappointed, and the valuable lessons learned along the way.
In this episode, Charly covers:
✅ Why properly configured backups, DNS, and regular updates remained the unsung heroes of business tech throughout 2025
✅ Tools that delivered on their promises, including password managers and email authentication systems like SPF and DKIM
📌 The disappointments of the year, from AI overpromises to platforms prioritising their interests over users
🛡️ Why building your business on rented land remains a significant risk and what preventable failures taught us
📌 The key insight that consistency beats perfection, and why systems and processes matter more than perfect technology
Book a Free 30minute Breakthrough Session: https://askcharlyleetham.com/book-me
(1 per person only)
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